Big Ideas For Fixing Broken Processes

Enabling Technology Won’t Fix a Broken Process

  • Companies often look to software and automation to fix processes and improve efficiency; however, here is one crucial tip to remember, technology isn’t the answer to a broken business process!
  • Throwing technology at a problem NEVER solves the problem. When it comes to business processes, automating a bad or inefficient process just makes the bad process run faster – it doesn’t improve it.
  • How can you tell if a process is broken? Unhappy customers; tasks that take too long and/or aren’t completed successfully; frustrated employees; departments blaming each other for balls being dropped, etc.
  • Research shows that most business owners and entrepreneurs know that they ought to systematize their business and processes, but the typical process is a “seat-of-the-pants” system based on whatever the person responsible for the process or activity decided to do.
  • When it comes to having a good process in place, there is never a finish line. Business environments are constantly evolving, making it essential to regularly review and update your processes to avoid breaking them again. 

Business Process Management Consulting Recommendation:


vNEXT optimizes businesses with a very unique approach, methodology, and technology solution that focuses on business issues, challenges, and potential for optimization that enables businesses to focus on what they do best.

The founders of vNEXT have deep experience and a decade of solving seemingly impossible business problems, with experience that ranges from the world of Small & Medium Businesses (SMB) to Global & Fortune 1000 companies, both as business insiders and trusted advisers


The Process Consultant

Sometimes the messiest processes need an outside perspective, and Ian James works on-site with your team to quickly discover, document and improve your processes, helping you remove bottlenecks, reduce errors, and resolve confusion and conflicts among your staff. His methodology has been refined over a combined 25 years working both as an in-house and an independent consultant.



Learn more about broken business processes with our eBook.

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